Key takeaways
- Telecel Ghana offers multiple customer support channels: phone, email, social media, live chat, and in-person assistance.
- Use the toll-free phone number (100) or the chatbot (TERi) for quick solutions.
- You can also visit a Telecel office for challenges that require direct, hands-on assistance.
Telecel offers multiple customer support channels to resolve issues quickly and effectively. This article details all these channels and helps you select the best option.
Telecel Ghana customer support channels
If you must reach out to Telecel Ghana for enquiries or complaints, here are the key channels available to you for swift and efficient help:
#1 – Phone support
The quickest way to contact Telecel Ghana’s customer service is by phone. To speak directly with a representative, dial 100 (toll-free) from your Telecel line.
Once connected:
- Choose a language you’re comfortable with.
- Press 1 for Mobile.
- Wait to be connected to a support agent.
If you are calling from a different network, dial 0505555111. Note that this would incur your network provider’s standard call charges.
#2 – Email support
Telecel Ghana offers email support for comprehensive queries, such as financial issues or complaints requiring detailed explanations or document attachments.
Send your queries to info@telecel.com.gh. You will receive a response within a few hours (we got a response in 1:19 minutes); however, more complex inquiries may take longer.
#3 – Social media channels
Telecel Ghana maintains an active presence on social media platforms for quick and convenient assistance, especially outside business hours.
During our queries, we received a response in under 20 minutes. However, in rare instances, replies were delayed, likely due to fluctuations in message volume affecting response times.
You can reach Telecel Ghana through the following social media platforms:
- Facebook: @Telecel Ghana
- Instagram: @_telecelghana
- Twitter (X): @asktelecelgh_
- WhatsApp Number: +233501000300
#4 – Telecel Play app
Alternatively, you can access the various support channels on the Telecel Play app.
Here’s how:
- Launch the Telecel Play app.
- Select Settings at the bottom right corner.
- Tap on Help & Support.
- Select your preferred support channel.
In the Help & Support menu, you can also contact Telecel’s business team, report and track issues through a query form, and conveniently locate nearby agents and offices.
#5 – Live chat (TERi)
Telecel Ghana’s AI-powered chatbot, TERi, provides real-time support.
It is available 24/7 on the Telecel website, WhatsApp, SMS at 655, and the Telecel Play app. TERi quickly addresses common issues such as checking balances, accessing T-Cash options, and activating services.
TERi can also connect you to a live customer support representative for complex issues. In our experience, connecting to an agent on the web took about a minute, likely due to the off-peak timing at 2:25 PM on a Friday.
Response times may vary depending on the time of day and overall chat traffic.
Method #6 – Telecel local office
If your issue requires in-person attention, visiting a Telecel Ghana local office is your best option. This option is ideal for challenges that require direct support or immediate resolution.
Telecel offices operate during regular business hours on weekdays and have limited hours on weekends and holidays. Most issues are resolved on the same day as your visit.
FAQs
How fast is Telecel Ghana’s customer care response time?
Telecel Ghana’s phone support offers immediate assistance, and live chat (TERi) provides instant responses for common issues. Email requests are usually responded to within a few hours, while social media inquiries may take several hours, especially during peak times.
How can I speak to someone at Telecel?
You can contact a Telecel agent by dialling 100 or 0505555111. For direct, face-to-face assistance, you can also visit a Telecel office near you.
Are there alternative support channels for Telecel business customers?
Yes, Telecel offers special support channels for its business customers. Simply dial 080010000 from a Telecel line or 0302334040 from other networks. Alternatively, business inquiries can be directed via email to business@telecel.com.gh.
Conclusion
Telecel Ghana offers various customer service channels to accommodate different needs and preferences.
Whether you prefer digital assistance, phone support, or in-person help, you can choose the most convenient option and receive prompt, reliable support.
Have any questions? Please share them in the comments.
