How to contact AirtelTigo customer care?

Key takeaways

• You can reach AirtelTigo customer support via phone, email, social media, the AT mobile app, and their offices.
• For phone support, dial 100 (toll-free) from an AirtelTigo number or 0260000100 from any other network (standard call charges apply).
• You can also use the Help section in the AirtelTigo app to access FAQs, live chat, store locations, and emergency call options.

AirtelTigo offers multiple user-friendly ways to seek assistance or provide feedback. In this article, we outline the support channels available to contact AirtelTigo customer service for help with any issues you may have.

AT Ghana support channels

Here are the five ways to contact AirtelTigo customer service:

Option #1 – Phone support

The quickest way to reach AirtelTigo customer service is by phone.

Dial their toll-free number 100 on your AirtelTigo line to connect with a customer service representative. If you’re calling from another network, dial 0260000100, which attracts standard call charges.

Here’s how to connect with a customer care representative:

1. Dial 100.

2. Select your preferred language (English, Twi, Ewe, Ga, etc.).
3. Select option 5 for self-care.
4. Follow the next prompt to speak to an agent.

An agent will connect with you and respond to all your questions and issues. Phone support is available 24/7, ensuring you get assistance anytime.

Option #2 – Email support

For less urgent issues, AirtelTigo provides email assistance. This channel is ideal if you must provide detailed information or attach documents, such as when resolving billing issues. It is usually available 24/7.

To contact AirtelTigo by email, send your messages to info@at.com.gh. Email responses are usually provided within 30 minutes to 1 hour, although more complex inquiries may take longer.

If your request is urgent, phone support is the quicker alternative.

Option #3 – Social media channels

Social media has become an essential communication tool for many brands, and AirtelTigo is no exception.

You can interact with the AirtelTigo customer service team through various platforms:

• Facebook: @theatghana
• Instagram: @the.atghana
• X (formerly Twitter): @theATGhana
• WhatsApp: +233277551000

AT Ghana’s social media support is typically available during business hours.

During our tests, we received responses to our Facebook, Instagram, and WhatsApp queries within three hours for new queries and 15 minutes for follow-up questions.

Following changes on Elon Musk’s Twitter (now X), we could not send a direct message to the AT support team. Only X Premium users can now send direct message requests to people who don’t follow them. Weird.

Option #4 – AirtelTigo mobile app

The AirtelTigo mobile app is an excellent tool for customers who prefer a self-service option. The app provides easy access to FAQs, live chat, and other support features.

Here’s how to contact AT through the mobile app:

1. Open the AT mobile app.
2. Select Help at the bottom right.

Quick tip: You can also tap on the hamburger menu in the top left corner of the app screen and select “Help” from the side menu that appears.

3. Choose Contact Us.

4. Write your message in the box provided.

5. Enable Request call back and press Send.

Please ensure your message is sent before exiting the app. You’ll receive a confirmation SMS, and the support team will call back within 24 hours if further interaction is required.

Note: The app includes a Live Chat option, but the customer support team must accept your request to chat with an agent. Due to high traffic, this often takes some time.

Option #5 – AirtelTigo office

For complex issues or face-to-face assistance, visit an AirtelTigo office. These offices operate during business hours on weekdays and may have restricted hours on weekends. Issues raised in person may be addressed on the same day, depending on the severity of the situation.

FAQs

What is the suitable time to contact AirtelTigo customer service?

You can contact AirtelTigo Ghana customer service anytime during the day. However, apart from phone support, all other support channels like email and social media may only operate during working hours.

How long does it take to receive an answer from Airteltigo Ghana customer service?

Phone support offers immediate assistance, while email responses usually take 30 minutes to 1 hour. Social media queries are generally answered within a few hours during working hours, and app assistance may take up to 24 hours.

Conclusion

AirtelTigo Ghana offers multiple customer service channels—quick phone help, email, social media, mobile app live chat, or face-to-face interactions at their offices—to ensure your concerns are addressed promptly and effectively.

We hope this guide was helpful. Feel free to share your thoughts and questions in the comment section.