How to reverse an AirtelTigo money transaction?

Key takeaway

• You can reverse an AirtelTigo Money transaction through self-reversal or by contacting customer support.
• Self-reversal is only available for AT-to-AT money transactions and requires the recipient’s input.
• Reversal takes up to 24 hours for ATMoney accounts, 5 days for other networks, and 3 days for agent-related transactions.

Mistakes can happen—whether it’s sending money to the wrong number or entering the incorrect amount.

In this article, we’ll show you how to reverse an AirtelTigo Money transaction and everything you must know.

What to know beforehand

Before attempting to reverse an AirtelTigo Money transaction, it’s important to know the following. Reversals may not be possible if:

• The recipient has already withdrawn or used the funds.
• You made the reversal request more than 30 days after the transaction date.
• The recipient is unwilling to cooperate when contacted by customer support.

How to reverse an AirtelTigo money transfer?

There are three main ways to reverse an AirtelTigo Money transaction: self-reversal, contacting customer support, or directly contacting the recipient.

AT Money self-reversal

You can only initiate the reversal if you sent the money to another AT Money account. Here’s how:

1. Dial *110#.

2. Select My Account.

3. Select Reversals.

4. Choose Reverse Transaction.

5. Choose ATMoney.

6. Select Last 5 Transactions.

Note: If the transaction is later than your last five, choose “Other Transactions” and enter the transaction ID.

7. Select the transaction to revert.

8. Confirm the transaction to reverse.

9. Enter your AT Money PIN to proceed.

10. You should receive a message confirming that the reversal is being processed.

That’s all you need to do from your end. The recipient will need to enter their mobile money PIN to complete the reversal.

Should the recipient refuse, the money will be frozen and cannot be withdrawn. If they’re unsure what to do, ask them to follow the steps 1-3 above, then:

1. Select Approve Pending Reversal.

2. Select Last 5 Transactions.

3. Choose AT Money.

4. Enter AT Money PIN to reverse the transaction.

Once the recipient completes the reversal process on their end, you will receive an SMS confirming that the amount is credited back to your AT Money account.

Note: Self-reversal is not available for transactions made from your AT Money wallet to other networks.

Contact customer support

You can also contact AirtelTigo customer support through their support channels with the transaction details. Be ready to provide:

• The recipient’s number.
• AT number used for the transaction
• Amount sent
• Date and time of the transaction
• The transaction ID

Since the money reversal is time-sensitive, we recommend you call their toll-free number for quick assistance. Here’s how to easily reach a customer service representative:

1. Dial 100.
2. Select your preferred language.
3. Select option 2 for ATMoney.
4. Select option 5 for ATMoney PIN Reset and Money Reversal.
5. You’ll be connected to a customer service representative for further assistance.

AirtelTigo will investigate and initiate the reversal if the recipient has not withdrawn the funds.

Contact the recipient

The final option is to reach out to the recipient directly. This approach is the simplest and can save time.

Politely explain the situation and ask them to resend the money. This method, however, depends on the recipient’s goodwill and willingness to cooperate.

How long is the reversal process?

The time needed to process a reversal depends on the type of transaction.

• Transactions to an ATMoney account may take up to 24 hours, excluding weekends and holidays.
• Transactions to other networks may take up to 5 working days.
• Transactions via an ATMoney agent or when a wrong agent code is entered may take up to 3 working days.

Conclusion

If you act quickly and follow the proper steps, reversing an AirtelTigo Money transaction is possible.

Remember, prevention is better than cure—always double-check the recipient’s number and the amount before completing any transaction. This can save you time and stress and help avoid the need for a reversal altogether.

Share your questions and experiences with us in the comment section.