How to request an MTN MoMo statement?

Key takeaways

• You can get your MoMo statement by dialling *170#, using the MyMoMo app, or the myMTN app.
• You can request it for specific periods—7, 30, 60, or 180 days—or use a custom date range.
• Each statement can cover up to 180 days of transaction history.

The MTN MoMo statement summarises your mobile money transactions, including transfers, payments, and deposits. In this post, we explain how to request your statement for personal or business use.

How to get your MTN mobile money statement?

MTN Ghana offers MoMo statements for both regular customers and merchants or agents. Regular users can access up to 3 years of records, while merchants and agents are limited to the last 2 years.

For regular (prepaid) users

Here are the available methods to request your MoMo statements as a prepaid user.

Using the USSD code

The MoMo USSD code is the simplest way to request your statement. Follow these steps:

1. Dial *170#.

2. Select My Wallet.

3. Choose Statements.

4. Select Statement Request.

5. Enter your MoMo PIN to proceed.

6. Enter an email address to receive the statement and confirm it.

7. Choose your statement duration: one week or 30 days.

Note: To enter a custom date range, choose Specify Date, then:

1. Type the start date in the format: Day Month Year (e.g., 01 06 2024 for 1 June 2024).
2. Enter the end date in the same format.

Please note that you can only request statements for transactions made within the last three years from the request date, and the maximum duration allowed is 180 days (approximately six months).

8. Enter 1 to Confirm.

9. Wait for the email from MTN with your MoMo statement.

Download the attached PDF to view your transactions within the specified timeframe.

Using the MTN MoMo app

You can also request your statement using the new MoMo app:

1. Launch the MyMoMo app.
2. Select Statements.

3. Select Statements again.

4. Choose a date range: 30, 60, or 180 days. Alternatively, use the in-app calendar to set a custom range—ensure it doesn’t exceed 180 days.

5. Tap on Get Statement at the bottom of your screen to proceed.

6. Your statement will be generated in PDF format, and a list of compatible apps will appear for sharing.

To save it directly to your device, select Print (if available) and tap the download icon. Otherwise, you can upload it to your Google Drive or send it to yourself via WhatsApp, Telegram (Saved Messages), or email.

You can also use the myMTN app to request your MoMo statement. Navigate to the MoMo page in the app and select Statement. Follow the prompts and enter your email address.

For MoMo merchants/agents

Requesting a MoMo statement as a merchant/agent differs slightly from the regular user process. Here’s how:

1. Dial *170# on your merchant/agent number.

2. Select My Wallet.

3. Choose Statements.

4. Select option 2.

5. Follow the prompts to choose either My Agent or Merchant Statement.

6. Select the preferred account.
7. Enter your email address and confirm it.
8. Enter the start date of your statement.

Note: You can only request statements for transactions made within the last two years from the request date.

9. Enter the end date.
10. Enter 1 to Confirm.

MTN will email your Momo statement shortly. Download the attached PDF to view your transactions.

What is the purpose of the MTN’s MoMo statement?

MTN MoMo statements are useful for various personal and business-related purposes, such as:

• Ability to track individual or business transactions.
• Monitoring spending habits and budgeting.
• Detecting and reporting fraudulent activities.
• Providing documentation for audits, tax filings, or loan applications.

FAQs

Can I remove a transaction from my MoMo statement?

No, you can’t remove a transaction from your MoMo statement. MTN MoMo statements are tamper-proof, so transactions cannot be edited or removed. If you notice errors or unauthorised charges, report them at the nearest MTN office.

Can I request MTN MoMo statements for other people on my phone?

No, you can’t. You can only request a statement for the MTN mobile money account linked to the number you’re using. To access another person’s statement, you must make the request using their number.

Is there a limit to the date range for which I can request an MTN MoMo statement?

Yes, there’s a limit. You can only request up to 180 days of transaction history per statement.

However, regular users can access statements for transactions made within the last three years, while MoMo agents or merchants are limited to the last two years.

Conclusion

The steps above should help you easily request your MTN MoMo statement. Do not hesitate to contact MTN customer service if you encounter any challenges.

Also, you can share your questions with us in the comments.