How to reset or change your MTN MoMo PIN?

Key takeaways

• You can reset or change the PIN to your MTN mobile money wallet.
• If you don’t have a recovery number and need to reset your MoMo PIN, fill out a form on the MTN E-Request portal.
• Add a recovery phone number to your MTN MoMo account to future-proof and secure your wallet.

You can reset your MTN MoMo PIN if you forget it or it has been blocked. In this article, we will guide you through resetting and changing your PIN using two different methods.

How to reset your MTN mobile money PIN?

There are two ways to reset your MTN MoMo PIN: using the MoMo shortcode or the MTN eRequest portal. Use the MoMo shortcode if you have a recovery number; otherwise, use the MTN eRequest portal.

Method #1 – Using MTN E-Request portal

To reset your forgotten or blocked PIN, fill out the Mobile Money PIN Reset Form on the MTN E-Request Customer Portal.

1. Visit the E-Request portal.
2. Enter your MTN number and select Request OTP.

3. Enter the OTP sent to your number and tap Verify OTP to access the portal.

4. Select Mobile Money PIN Reset Form.

5. Fill out the form and select Submit Request.

Once done, submit the ticket number to MTN’s WhatsApp at +233554300000 for further assistance.

Note: MTN reserves the right not to process the Mobile Money Pin Reset request if they cannot validate the information provided or find it to be untrue or falsified. Be sure to provide accurate information or data.

Method #2 – Using USSD

Another way to reset your MoMo PIN is to use the MTN MoMo shortcode. As mentioned, you must have added a recovery phone number to use this method.

1. Dial *170#.

2. Select option 6 for My Wallet.

3. Choose Change & Reset PIN.

4. Select Reset PIN.

5. Select Self PIN Reset.

6. Choose PIN Reset.

7. Enter the password sent to your recovery phone number.

8. Enter a new MoMo PIN to complete the process.

You have successfully reset your MTN mobile money PIN.

How to add a recovery phone number to your MTN MoMo account?

If you’ve successfully reset your PIN using the Mobile Money Reset PIN form, we recommend adding a recovery number to make future PIN resets easier. Here’s how to do this:

1. Dial *170#.

2. Select option 6 for My Wallet.

3. Select Change & Reset PIN.

4. Choose Reset PIN.

5. Select Self PIN Reset.

6. Select Add Recovery Contact.

7. Enter the recovery number you want to use.

Note: You can use MTN or any other local network for your recovery number but not use the same MoMo number.

8. Enter your MoMo PIN.

9. An OTP will be sent to the recovery number you added. Enter the OTP.

You’ll receive a pop-up message and an SMS from MobileMoney. Your recovery number has been successfully added. You can now reset your MoMo PIN easily using MTN’s MoMo shortcode.

How to change your MTN mobile money PIN?

Regularly changing your MoMo PIN is necessary to protect your account from unauthorised access, especially if you’ve been a victim of fraud. This differs from a PIN reset; you can change your PIN only if you remember the current one.

Method #1 – Using USSD

Here’s how to change your MoMo PIN using the MoMo shortcode:

1. Dial *170#.

2. Select option 6 for My Wallet.

3. Select Change & Reset PIN.

4. Choose Change PIN.

5. Enter your old MoMo PIN.

6. Enter the new PIN and confirm it.

MTN will send you a confirmatory SMS once the PIN change is successful.

Note: If you receive notification of a PIN change that you did not initiate, please contact MTN customer support immediately.

Method #2 – Using MTN MoMo app

You can also change your MoMo PIN using the MTN MoMo mobile app. Here’s how:

1. Log in on the MoMo app.
2. Select Account. You’ll find it in the top-left corner.

3. Choose Change PIN.

4. Enter your current PIN and new PIN (twice).

5. Tap Next to finish changing your PIN.

C’est fini. Your MTN mobile money PIN has been changed successfully.

Frequently Asked Questions

How do I access my MTN mobile money account?

You can access your MTN mobile money account by dialling *170# and selecting My Wallet.

Why is my MoMo account blocked on MTN?

If your MoMo account on MTN is blocked, it is likely due to unusual activity on your account or entering the wrong PIN multiple times, typically three consecutive attempts. To unblock your account, you’ll need to reset your PIN.

How do I find My MTN MoMo PIN?

For security reasons, MTN does not provide a way to retrieve your MoMo PIN code. If you forget it, you must reset it using the abovementioned methods.

Conclusion

Following the methods outlined above, you can quickly regain access to your MoMo wallet. Remember to set a recovery number to simplify future resets and enhance the security of your account.

If you encounter any issues, contact MTN customer support for further assistance. Stay safe, and do not share your MoMo PIN. Leave your questions with us in the comment section.