How to reverse airtime to MTN mobile money?

Key takeaways

• MTN airtime reversals only apply to purchases made via your MoMo account for MTN numbers.
• You can reverse airtime purchased through the MTN MoMo shortcode or the MyMTN MoMo app.
• There are no charges for reversing airtime purchases on MoMo.

Have you accidentally purchased airtime instead of transferring money from your MoMo account? Don’t worry—MTN provides a simple process to reverse airtime purchases and credit the funds to your MoMo wallet.

What to know beforehand

Before starting a reversal, there are a few key factors to consider:

• Airtime reversals must be requested within 72 hours of the purchase and can be done only once a week.
• The minimum amount eligible for reversal is GHS 10, and only full reversals are allowed—partial reversals are not allowed.
• If you’ve used any part of the airtime, you must top up your account to ensure the original purchase amount is available in your airtime balance before initiating the reversal.
• Reversals only apply to airtime purchased using your MoMo account for your MTN number or another MTN number. Airtime wrongly sent to other networks cannot be reversed.
• Airtime bought from an agent cannot be reversed.

How to reverse your airtime to MoMo?

You can reverse your airtime to your MoMo wallet either through the MTN MoMo shortcode or the MyMTN MoMo app.

Method #1 – Using the USSD code

Here’s how to reverse the wrong airtime purchased through your MoMo wallet using the shortcode:

1. Dial *170#.

2. Select option 6 for Wallet.

3. Enter # for next.

4. Select Reversals.

5. Choose Airtime Reversal.

6. Select the transaction.
7. Enter 1 to confirm the transaction.

MTN now credits a 50% bonus (previously 100%) of the airtime purchased through your MoMo wallet using the USSD code.

So, if you encounter the error message, “Y’ello, Kindly note that 054XXXXXXX has less than ……” while attempting to reverse your airtime, contact MTN customer service immediately for assistance.

The customer representative will lodge a complaint on your behalf, and the airtime should be reversed within 24-48 hours. Be sure not to use the credit or bonus within the period. You will receive an SMS from MTN once the reversal is complete.

Method #2 – Using the MTN MoMo app

Another way to reverse the airtime purchase on your MoMo is by using the MTN MoMo app. To do this, log in to the app and follow the steps below:

1. Select More at the bottom-right corner.
2. Select Airtime reversal.

3. Choose the transaction you want to reverse and select Topup.

4. Tap on complete below to confirm the transaction.

5. Wait for the confirmation message.

FAQs

Is there a charge for airtime to MoMo reversals?

No, MTN does not charge a fee for airtime reversals. The total amount of the airtime purchased will be refunded back to your MoMo account.

Can I reverse the MTN airtime I wrongly transferred?

Yes, you can reverse the MTN airtime you wrongly transferred as long as the airtime has not been used. However, airtime purchased for other networks cannot be reversed. For quick assistance, please contact MTN customer service.

Is there a limit on the amount of airtime I can reverse?

Yes, there’s a limit on how much airtime you can reverse. The minimum amount eligible for reversal is GHS 10.

Can I reverse a part of my airtime purchase?

No, you cannot reverse a part of your airtime purchased. Airtime reversals typically apply to the total amount purchased—partial reversals are not allowed.

Conclusion

Reversing airtime to your MoMo account is a simple process if done quickly. Always confirm every transaction to avoid errors, but if they do occur, knowing how to reverse airtime will help you avoid potential losses.

For immediate assistance, don’t hesitate to contact MTN customer service. We hope you found this helpful. Share your thoughts and questions with us in the comment section below.