How to reverse a Telecel Cash transaction?

Key takeaways

• You can reverse a Telecel Cash transaction via *110#, the Telecel Play app, or customer care at 100.
• Telecel-to-Telecel transactions are usually reversed within 24 hours, while transactions to other networks take up to five working days.
• You cannot reverse transactions below GHS 20 and only one reversal is allowed daily.

Have you ever made a wrong transaction on Telecel Cash? Don’t worry! With Telecel’s self-initiated reversal feature, you can instantly correct your mistake.

How to reverse a Telecel Cash transaction?

You can reverse a wrong Telecel cash transaction in four ways:

#1: Use the USSD code

The fastest and most convenient way to reverse a Telecel Cash transaction is by using the USSD code. Here’s how:

1. Dial *110#.

2. Select Self-Service.

3. Choose Self-Reversal for Telecel-to-Telecel and voucher transactions or Request Reversal for other network transactions.

4. Enter your T-Cash PIN.

5. Select an option or enter a transaction ID without the preceding zeros.

Note: You’ll find the transaction ID in the message from T-CASH confirming your transaction.

6. A pop-up will show the transaction ID, amount, date, and time. Select Confirm to continue.

You’ll receive a prompt from Telecel confirming that your request has been received. If the investigations are completed successfully, you’ll receive additional information by SMS.

Note: Telecel may call you during their investigation to learn more about the reasons for your reversal. The reversal will not be processed if they’re unsatisfied with your responses during the call.

#2: Use the Telecel Play app

The Telecel Play App provides an alternative option:

1. Log in to your Telecel Play app.
2. Select the chatbot, Teri, in the bottom right corner.

3. Select Telecel Cash Self-Reversal.

4. Select the transaction type you want to reverse.

5. Enter the Telecel number you used for the transaction.

6. Enter the OTP sent to your phone to continue.

7. Select the transaction ID you wish to reverse. If the transaction details do not appear, manually enter the Transaction ID.

Important: We kept running into errors, which Telecel support confirmed as a temporary challenge. If you face similar issues, try the other methods; otherwise, follow the steps below to complete your reversal.

8. Tap Confirm to confirm the transaction details.

You will receive an SMS from Telecel once your request has been received.

#3: Contact customer care

If the USSD code and the Telecel Play app do not work for you, contact Telecel customer care for assistance. Follow these steps:

1. Dial 100.

2. Choose your preferred language.
3. Press 5 for Telecel Cash.
4. Press 4 to speak to a customer care agent. Kindly note that you’ll need to provide the agent with the following details:
   • Your Ghana Card.
   • Mobile number used for the transaction.
   • The transaction details, including the transaction ID, the amount, and the recipient’s number.

After the call, you’ll receive an SMS to confirm your request. Be patient while the issue is being resolved.

#4: Reach out to the recipient

Another way to resolve your issue is to contact the recipient directly and politely request a refund. Although this method isn’t guaranteed and depends on the recipient’s willingness, a respectful conversation may encourage them to return the funds.

How long does it take to reverse money on Telecel?

Typically, it takes 24 hours to reverse Telecel to Telecel Cash transactions. However, Telecel to other network transactions may take up to five working days.

What to do if your reversal request is denied?

If your reversal is denied, double-check your details and try submitting the request again. If this doesn’t work, call Telecel customer care and lodge a complaint.

You can also visit the nearest Telecel office for assistance. To improve your chances of a successful reversal, initiate the request within 24 to 72 hours of making the transaction.

Note: You cannot reverse transactions below GHS 20 and can reverse only one transaction per day.

Conclusion

Sending money through Telecel Cash is convenient, but mistakes can happen. Fortunately, Telecel’s reversal process allows you to recover your funds.

However, the best way to avoid transaction errors is to double-check the recipient’s number and amount before confirming any payment.

Please share your questions with us in the comments.