How to purchase ECG prepaid with mobile money?

21 Mar at 10:34 PM

Key takeaways

You can buy prepaid through the ECG Power App, *226#, or mobile money services (MTN, Telecel, AT Ghana).
Online prepaid purchases work only for Smart meters; card-based meters require vendor top-ups.
Use the ECG PowerApp to monitor balance, set limits, and identify high-energy appliances to save power.

Electricity Company of Ghana (ECG) provides electricity nationwide through a prepaid metering system.

With mobile money, you can recharge your meter anytime, anywhere, without visiting an ECG office or vendor. We’ll show you how.

Getting started

To buy prepaid electricity using mobile money, you need:

An active mobile money account with enough balance to cover your purchase.
Your ECG prepaid meter number (found on the meter or previous receipts).

Note: Online prepaid purchases only apply to Smart prepaid meters. If you have a card-based meter, this method may not work.

How to buy ECG prepaid with MoMo?

You can purchase prepaid electricity directly from dedicated ECG avenues or your mobile network provider.

Direct ECG options

ECG offers two ways to purchase prepaid credit: the ECG Power App and the USSD code.

#1 – Using the ECG Power App

The ECG Power App makes it simple to buy prepaid credit in just a few steps:

Log in to the ECG Power App.
Select Meters at the bottom menu.

ecg power app home

Select the meter you want to top up and tap Buy Credit.

ecg power app meters

Note: If you’ve not added your meter yet, swipe through the Meters section and select Add Prepaid Meter. Enter your meter number and follow the prompts to complete the setup.

Enter the amount you want to purchase and select Top Up.

enter amount to top-up

Choose your preferred mobile money wallet and tap Confirm. If you haven’t linked a wallet, tap the + icon to add one.

choose preferred momo wallet

Review the wallet details and tap This Is Correct.

review ecg purchase details

Wait for the prompt to enter your MoMo PIN.

enter momo wallet pin

Tap I Have Paid to confirm payment.

Select Check Status to view your token number.

ecg power app prepaid purchase successful

You will receive an SMS confirmation from the network provider and ECG. If your credit doesn’t automatically load, enter the token into your keypad/dialler to load the credit.

Alternatively, following the steps above, you can purchase prepaid via the ECG PowerApp Portal, which has the same interface as the app.

Note: If you use the card-based meter, you must have an Android device with near-field communication (NFC) support to purchase prepaid via the ECG app.

#2 – Using the ECG USSD code

You can also purchase prepaid using the ECG USSD code.

However, to enable purchases from your MoMo wallet via this method, you must first log into the app and add your wallet. Once set up, follow these steps:

Dial *226#.

ecg prepaid code

Select Pay Prepaid/Postpaid.

Choose your preferred meter or select Add Meter to add a new one.

choose prepaid meter

Enter the amount you want to purchase.

enter amount to purchase

Select your mobile money wallet.

choose your momo wallet

Enter 1 to confirm the transaction details.

confirm transaction details

Enter your mobile money PIN.

enter momo wallet pin code

Select option 1 to approve the transaction.

approve ecg purchase transaction

Wait for the SMS confirmation and token from ECG.

ecg prepaid purchased successfully

That’s it; you will also receive an SMS from your mobile wallet confirming your purchase.

Local mobile network alternatives

Ghana’s mobile network providers also offer prepaid electricity purchases through their mobile money services. Let’s go over each option:

For MTN Ghana

Here’s how to purchase prepaid through the MTN MoMo USSD code:

Dial *170#.

mtn momo code

Select MoMoPay & Pay Bills.

Choose Pay Bill.

Select Utilities.

Choose ECG.

Select Pay ECG Bill.

mtn momo ecg purchase

Note: If you have not registered your meter already, select ECG Link Meter to add it.

Choose the preferred meter.

choose preferred ecg meter

Enter the amount you want to purchase.

enter prepaid amount

Enter your MoMo PIN.

enter mtn momo pin code

Wait for ECG’s confirmation message and Token.

ecg prepaid mtn momo purchase successful

If your purchase isn’t credited to your meter, enter the token number provided to speed up the process. Remember, you can also use the MTN MoMo app to purchase ECG prepaid.

For Telecel Ghana

Customers using T-CASH can buy ECG prepaid by following these steps:

Dial *110#.

t-cash shortcode

Select Make Payments.

Choose Pay Bill.

Select Utilities.

Select ECG.

Choose Make Payment.

Note: If you haven’t linked your meter, select Add Meter to add it.

Select the preferred meter.

select meter to pay

Enter the amount to purchase.

enter the ecg amount to purchase

Input your PIN to confirm.

enter t-cash pin

Wait for T-CASH SMS confirmation.

t-cash ecg prepaid purchase successful

You will also receive a confirmation SMS from ECG with a token.

If the credit does not automatically load onto your meter, enter the token number on your keypad/dialler that came with it to load your credit.

Alternatively, you can use the Telecel Play app to purchase the prepaid meter.

For AT Ghana

AT Ghana users can top up their ECG prepaid meters using the following steps:

Dial *110#.

atmoney code

Select Pay Bill.

Select Pay Bill again.

choose pay bill again

Choose Utilities.

select utilities

Select ECG.

choose ecg

Choose Prepaid.

choose prepaid meter option

Choose Pay Bill.

select pay bill

Note: If you haven’t linked your meter, you can select Add a Meter to add it.

Choose Prepaid again.

choose prepaid again

Select your preferred meter.

select your preferred meter

Enter the amount you want to purchase.

enter prepaid amount

Enter your PIN to confirm the transaction.

enter atmoney pin

Important: All our attempts to purchase ECG prepaid via ATMoney failed. We recommend using ECG’s direct options if you face a similar issue.

How to monitor your electricity usage?

To ensure you never run out of power unexpectedly, here’s how to monitor your power usage:

Track real-time balance and set limits on the ECG PowerApp.
Use the Daily Consumption Calculator on the ECG app to identify which appliances use the most power and adjust your usage accordingly.
Unplug devices when not in use.
Use energy-efficient appliances.

Safety and security tips

To ensure a secure transaction and avoid common pitfalls, keep these safety measures in mind:

Always double-check your meter number before making a payment.
Never share your mobile money PIN with anyone.
Beware of fraudulent messages. ECG and mobile money providers never request your PIN.
Save your prepaid payment receipts for future reference.

FAQs

Is there a transaction fee for ECG prepaid purchases with MoMo?

No, there is no transaction fee for ECG prepaid purchases with MoMo.

How long does it take for my purchase to reflect on my meter?

Typically, your purchased credits should reflect immediately. However, in cases of network delays, it may take a few minutes.

What do I do if my ECG prepaid transaction fails?

If your prepaid transaction fails, contact ECG customer support at +233 302 611 611 with the transaction details, including the transaction ID, meter number, and amount paid.

Conclusion

Mobile money has changed the way most Ghanaians pay their ECG bills. Using these methods, you can purchase prepaid electricity, regulate electricity use, and prevent unplanned power disruptions.

Contact ECG for tailored assistance if you encounter issues during the process. You can also share your feedback with us in the comments.